Effective Date: August 10, 2025

Mentor Solutions (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our services, including our website, products, and customer support channels.

Information We Collect

We may collect the following types of information when you interact with Mentor Solutions:

• Personal Information: Name, email address, phone number, clinic/business name, billing and shipping addresses, and payment details.
• Order & Transaction Information: Products purchased, order history, and payment method.
• Technical Information: IP address, browser type, device type, and cookies (for analytics and website functionality).
• Communications: Any information you provide when contacting us via email, phone, or website forms.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.
• Provide customer service and technical support.
• Communicate with you about products, services, promotions, and updates.
• Improve our website, services, and product offerings.
• Comply with applicable laws and regulations.

Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Service Providers: Payment processors, shipping companies, and IT service providers who help us operate our business.
• Legal Compliance: If required by law, regulation, or legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can adjust your browser settings to refuse cookies, but some website features may not function properly.

Your Rights

Depending on your location, you may have the right to:

• Access, update, or correct your personal data.
• Request deletion of your data.
• Opt-out of marketing communications.
• Request a copy of your stored personal information.

To exercise your rights, contact us at info@mentorsolutions.ca.

Security

We use industry-standard safeguards to protect your personal information from unauthorized access, use, or disclosure.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us:

Mentor Solutions
1‑437‑484‑2913
info@mentorsolutions.ca